Privacy Policy

1.1 Personal Information

We collect personal information that you provide to us when you:

• Create an account or register for our Services
• Fill out contact forms or request information
• Subscribe to our newsletter or marketing communications
• Make a purchase or use our paid Services
• Communicate with us via email, phone, or other channels

This may include your name, email address, phone number, billing information, company details, and any other information you choose to provide.

1.2 Usage Information

We automatically collect information about your use of our Services, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our Services
• Referring and exit pages
• Clickstream data and interaction patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertising
• Prevent fraud and enhance security

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and manage billing
• Communicate with you about your account and our Services
• Send you marketing communications (with your consent)
• Personalize your experience and recommendations
• Analyze usage patterns and improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud, spam, and abuse

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Services, such as:

• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Analytics and marketing tools
• Customer support platforms
• Cloud storage and hosting providers

3.2 Business Transfers

If NovaLearn is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Portability: Request transfer of your information
• Withdraw Consent: Withdraw consent for processing (where applicable)

To exercise these rights: Email us at support@novalearn.net. We will respond to your request within 30 days.

5.1 Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication protocols
• Regular security assessments and audits
• Employee training on data protection
• Secure hosting and cloud infrastructure

5.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When we no longer need your information, we will securely delete or anonymize it.

6.1 Global Operations

NovaLearn LLC is based in the United States. If you are located outside the US, your information will be transferred to and processed in the United States.

6.2 Data Protection Standards

We ensure that any international data transfers comply with applicable data protection laws, including:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Appropriate safeguards for third-country transfers

6.3 Your Rights

Regardless of where your data is processed, you retain all rights outlined in Section 4 of this Privacy Policy.

7.1 Age Restrictions

Our Services are not intended for children under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect personal information from children under these ages.

7.2 Parental Rights

If we learn that we have collected personal information from a child under the applicable age without verifiable parental consent, we will delete that information as quickly as possible.

7.3 Reporting

If you believe we have collected information from a child, please contact us at support@novalearn.net.

8.1 External Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.

8.2 Embedded Content

We may embed content from third-party services (videos, social media posts, etc.). These third parties may collect information about your visit according to their own privacy policies.

8.3 Third-Party Processors

When we use third-party service providers, we require them to protect your information and only process it as instructed by us.

9.1 Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Emailing you at the address associated with your account
• Displaying a prominent notice within our Services

9.2 Effective Date

The updated Privacy Policy will be effective as of the date posted at the top of this page. Your continued use of our Services after changes constitutes acceptance of the updated policy.